The following General Terms and Conditions of Sale (“GTC”) apply exclusively to all orders and deliveries. Contradictory or deviating general terms and conditions of the customer from these GTC shall not be acknowledged, unless we have explicitly consented to this in writing on an exceptional basis.

1. The contract shall be concluded with Arendicom GmbH.
2. The presentation of the products in the online shop does not constitute a legally binding offer, but rather, a non-binding online catalogue.
3. The customer may initially put our products non-bindingly into the shopping bag and check his entries at any time prior to sending his binding offer, by using the correction aids provided and explained for this in the order process. In ordering the required goods by sending the completely filled-out details in the ordering mask, he is submitting a binding offer for the conclusion of a purchase contract with us. The customer is bound to his offer for two days, starting from sending the order.
4. We will confirm the receipt of the customer’s order to him without undue delay by e-mail (“order confirmation”). Subject to an express declaration to the contrary, this order confirmation shall not constitute an acceptance of the offer by us, it only informs the customer about our receipt of his order.
5. At what point in time the contract is concluded with us, is based on the payment method selected by the customer:

1. The language available for conclusion of the contract is German
2. We do not store the contract text.

Consumers have a 14-day cancellation right.

1. In addition to and irrespective of their statutory cancellation right, consumers may return the goods to the supplier commissioned with the delivery within a period of 15 to 21 days from receipt. The prerequisite is that a statutory cancellation right exists for the respective item (cf. Clause IV.5 of these GTC) and it is in an unused and undamaged condition.
2. The return shipment of the goods to our supplier takes place at the expense and risk of the customer. We will disclose the name and address of the supplier to the customer no later than with the delivery of the goods. For the return, the customer may use our Online Returns Service.
3. If the customer exercises his right of return in accordance with Clause V.1 of these GTC, we shall refund the customer with the purchase price already paid for the returned goods. Shipping costs paid by the customer shall not be refunded.
4. The foregoing provisions leave the customer’s statutory rights unaffected, particularly his statutory cancellation right in accordance with Clause IV of these GTC, as well as possible claims for defects.

1. The purchase price and shipping costs incurred shall fall due upon conclusion of the contract.
2. The following payment methods are generally available to you in our shop:

1. Shipping costs are added to the quoted product prices. Please see the offers for further details regarding the amount of the shipping costs. If a delivery attempt to the customer remains unsuccessful, for reasons that are attributable to the customer, particularly because he was not found at the specified delivery address, although a delivery time was arranged with him, he shall bear the costs of the unsuccessful delivery attempt. Further claims remain unaffected by this.
2. If the ordered product is not available with us, because we have not been supplied by our reliable supplier, without us being at fault, in spite of placing a congruent order, we will notify the customer about such circumstance without undue delay. As a result of this, we shall be released from our performance obligation and may withdraw from the contract. If the customer has already made payments, we will refund these to him without undue delay.
3. We will ensure a quick delivery. If part of the order is not immediately available for delivery, because we were not supplied on time, through no fault of our own, although we placed congruent orders with reliable suppliers, the remaining goods shall be delivered subsequently, without charging the flat-rate shipping fee again, if this is reasonable for the customer.

Ownership of the goods delivered by us shall only pass on to the customer with the full payment of all claims from the contract. For entrepreneurs, the following additionally applies: We reserve ownership of the goods until complete settlement of all claims from our ongoing business relationship. You are permitted to resell reserved goods in the ordinary business operation; you shall assign all claims arising from this onward sale - regardless of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims, however, we are also permitted to collect these ourselves, should you fail to fulfil your payment obligations.

The customer may only offset, if his counterclaim is in a reciprocal relationship with our main claim, is not disputed by us or has been established as final and absolute by a court of law. For entrepreneurs, the following applies: The customer may only offset, if his counterclaim is in a reciprocal or mutual relationship with our main claim, is not disputed by us or has been established as final and absolute by a court of law.

1. For consumers, the following applies: For claims due to defects of the delivered goods, the statutory provisions apply.
2. For entrepreneurs, the following additionally applies: the limitation period for claims for defects is one year from transfer of risk; the statutory limitation periods for the recourse claim under Section 478 BGB [German Civil Code] remain unaffected. Only our own information and the manufacturer’s product descriptions, which have been included in the contract, are regarded as the agreement regarding the quality of the goods; we assume no liability for public statements of the manufacturer or other advertising statements. If the delivered item is defective, we may initially choose, with respect to entrepreneurs, whether we will provide supplementary performance by rectifying the defect (repair) or by delivering a non-defective item (replacement delivery), at our discretion. The foregoing restrictions and shortened time limit do not apply to claims resulting from damages, which have been caused by us, our legal representatives or legal agents
   • for damages arising out of death, injury to body or health
   • for any intentional or grossly negligent breach of duty, as well as fraud
   • for any breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with (cardinal duties)
   • within the context of a guarantee commitment, where agreed
   • insofar as the scope of application of the Product Liability Act is open.
3. Information about any applicable additional guarantees and their precise conditions may be found with the product and particularly on information pages in the online shop.

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or vicarious agents

• for damages arising out of death, injury to body or health,
• for any intentional or grossly negligent breach of duty,
• for guarantee commitments, where agreed, or
• insofar as the scope of application of the Product Liability Act is open.

For any breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with (cardinal duties), due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.

Ceteris paribus, claims for compensation for damages are excluded.

Click here for the privacy policy:

1. For traders, public-law legal entities or special public-law funds, the following applies: The jurisdiction for all disputes arising from the contract at hand is our registered office.
2. For entrepreneurs, the following applies: German law shall apply. The UN Convention on Contracts for the International Sale of Goods dated 11 April 1980 (CISG) shall not apply.

The European Commission provides a platform for online dispute resolution (ODR), which you can find at:

https://ec.europa.eu/consumers/odr/

We are not obligated and not prepared to participate in a dispute resolution process before a consumer arbitration board.

Version: June 2019